FREQUENTLY ASKED QUESTIONS
Below are a few of our most commonly asked questions? If you cannot find the answer you are looking for, please call us on:-
0161 494 7500
- Will you deliver my goods today?
- How quick can you collect and what geographical areas do you cover?
- How can I pay without an account?
- Will you let me know when my goods are delivered?
- Will you inform me of any delays?
- Do you operate an out of hour's service?
- Do you carry fragile goods and how do I pack my goods?
- I've won an eBay item, can you collected and deliver it for me?
- What is this 'volumetric weight all about? How do I work it out and why do you charge it?
- What is a 'commercial invoice' and when will I need to supply you with one?
Q. Will you deliver my goods today?
A. Yes. As we specialise in same day deliveries, your goods will be on a dedicated vehicle that will go directly and immediately to the destination address.
Q. How quick can you collect and what geographical areas do you cover?
A. Our response time within the Manchester area can be as quick as 30 minutes from a booking and we cover the whole of the UK and are pledge is to collect anywhere within an hour of your call.
Q. How can I pay without an account?
A. We accept payments if collecting or delivering to you by cash, cheque and also by all major credit cards.
Q. Will you let me know when my goods are delivered?
A. Yes. We can telephone you upon delivery with a proof of delivery (pod) or by SMS message and you will always receive an automatically generated email POD. We can also post a copy at your request. Account customers will receive copies with their invoices.
Q. Will you inform me of any delays?
A. Yes. We will telephone you at the earliest opportunity if there are any delays.
Q. Do you operate an out of hour's service?
A. Yes. We operate 24 hours a day, 365 days a year.
Q. Do you carry fragile goods and how do I pack my goods?
A. Dedicated vans - packing is still recommended but not required. Your goods will be delivered direct in the vehicle they are collected in.
UK overnight - We recommend the minimum of plastic wrapping, but cardboard and foam is better. Think about what your goods are and how they are travelling.
International - minimum of cardboard box, again depending on what your goods are and how they are travelling
Q. I've won an eBay item, can you collect and deliver it for me?
A. Yes we can, give us a call and run through the details. We regularly collect odd space / size items from all over the UK. Items include tables, chairs, beds, sofas, quad bikes, pushbikes, rowing machines, washing machines etc.
Q. What is this 'volumetric weight all about? How do I work it out and why do you charge it?
A. Volumetric weight is used by postal companies and other freight industries and courier services around the world to invoice for the actual space that a parcel, package or pallet takes up in a vehicle or storage area. A vehicle can quickly become full of bulky, lightweight articles long before it reaches its capacity in weight which makes for inefficient use of space.
The basic procedure for calculating volumetric weight is:
- Find the smallest box that your consignment will fit in
- Find the volume of the box in cubic centimetres (length x width x height)
- Divide this by 6000: the answer is your volumetric weight in kilograms.
Q. What is a 'commercial invoice' and when will I need to supply you with one?
A. A commercial invoice is document used in foreign trade. It is used as a customs declaration provided by the person or corporation that is exporting an item across international borders.
Although there is no standard format, the document must include a few specific pieces of information such as the parties involved in the shipping transaction, the goods being transported, the country of manufacture, and the Harmonized System codes for those goods. A commercial invoice must also include a statement certifying that the invoice is true, and a signature.
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